I. Name and address of the controller
II. Contact and address of the data protection officer
III. General information about data processing
IV. Provision of the website and creation of log files
VII. Contact forms and e-mail contact
VIII . Integration of further services, contents of third parties and hosting
IX. Online presence in social media (Facebook, Twitter, Linkedin, Xing)
X. Rights of data subjects
The responsible data controller (“controller”) within the meaning of the General Data Protection Regulation and other national data protection laws as well as other data protection regulations:
Phone: +49 (0) 2131 / 3 66 60-80
Fax: +49 (0) 2131 / 3 66 60-88
E-mail: info [at] tourismussuite [dot] com
The data protection officer for the controller is:
E-mail: privacy-policy [at] tourismussuite [dot] com
In principle, we collect and use personal data of our users only insofar as this is necessary for the provision of a functional website and our content and to offer or services to you and carry them out. The collection and use of personal data of our users takes place in principle only with the consent of the user. An exception applies to cases in which prior consent cannot in fact be obtained and the processing of the data is permitted by law.
Insofar as we obtain the consent of the data subject for processing of personal data, Art. 6 (1) (a) of the General Data Protection Regulation (GDPR) applies as the legal basis for the processing of personal data.
In the processing of personal data necessary for the performance of a contract to which the data subject is a party, Art. 6 (1) (b) GDPR is the legal basis. This also applies to processing operations required to carry out pre-contractual actions.
Insofar as processing of personal data is required to fulfil a legal obligation to which our company is subject, Art. 6 (1) (c) GDPR is the legal basis.
In the event that vital interests of the data subject or another natural person require the processing of personal data, Art. 6 (1) (d) GDPR is the legal basis.
If processing is necessary to safeguard the legitimate interests of our company or a third party, and if the interests, fundamental rights and freedoms of the data subject do not prevail over the former interests, Art. 6 (1) (f) GDPR is the legal basis for processing.
The personal data of the data subject will be deleted or anonymised as soon as the purpose of the storage no longer applies. In addition, such storage may take place if provided for by the European or national legislator in EU regulations, laws or other regulations to which the controller is subject. Blocking or deletion of the data also takes place when a storage period prescribed by the standards mentioned expires, unless there is a need for further storage of the data for conclusion of a contract or fulfilment of the contract.
Each time our website is accessed, our system automatically collects data and information from the computer system of the accessing computer.
The following data is collected here:
The data is also stored in the log files of our system. Storage of this data together with other personal data of the user does not take place.
The legal basis for the temporary storage of data and log files is Art. 6 (1) (f) GDPR.
The legal basis for the temporary storage of data and log files is Art. 6 (1) (f) GDPR.
The temporary storage of the IP address by the system is necessary to allow delivery of the website to the computer of the user. To do this, the user’s IP address must be kept for the duration of the session.
Storage in log files is done to ensure the functionality of the website. In addition, the data is used to optimise the website and to ensure the security of our information technology systems. Evaluation of the data for marketing purposes does not take place in this context.
We also have a legitimate interest in the processing of data for these purposes pursuant to to Art. 6 (1) (f) GDPR.
The data will be deleted/anonymised as soon as it is no longer necessary for the purpose for which it was collected. When data is collected for providing the website, it is deleted when the respective session is completed.
When the data is stored in log files, it is deleted after no more than seven days. Storage beyond these periods is possible. In this case, the IP addresses of the users are deleted/anonymised, so that an assignment of the accessing client is no longer possible.
The collection of data for the provision of the website and the storage of the data in log files is essential for the operation of the website. Consequently no object is possible on the part of the user.
user-friendly. Some elements of our website require that the calling
browser can be identified even after a change of pages.
The following data ist stores and transmitted in the cookies:
The legal basis for the processing of personal data using technically necessary cookies is Article 6 (1) (f) GDPR.
The legal basis for the processing of personal data using cookies for analysis purposes with the consent of the user is Art. 6 (1) (a) GDPR.
The user data collected through technically necessary cookies will not be used to create user profiles.
The use of the analysis cookies is for the purpose of improving the quality of our website and its contents.
We also have a legitimate interest in the processing of personal data for these purposes pursuant to to Art. 6 (1) (f) GDPR.
You can subscribe to a free newsletter on our website. Upon registration/profile change for the newsletter, the data from the input mask will be sent to us.
In addition, the following data will be collected at registration/profile change:
The legal basis for the processing of the data with the consent of the user after the user has registered for the newsletter is Art. 6 (1) (a) GDPR.
The collection of other personal data in the context of the registration process serves to prevent misuse of the services or the e-mail address used.
The data will be deleted/anonymised as soon as it is no longer necessary for the purpose for which it was collected. The e-mail address of the user as well as the personal data collected in the registration process are therefore stored as long as the subscription to the newsletter is active. If you unsubscribe from the newsletter, your data will be deleted/anonymised.
Subscription to the newsletter may be terminated at any time by the data subject. For this purpose, there is a corresponding link in each newsletter. This also allows for a revocation of consent to the storage of the personal data collected during the registration process.
On our website contact forms are available, which can be used for electronic contact with the controller. If a user makes use of this option, the data entered in the input mask will be transmitted to us and saved. This data may include:
In some cases, the user has the option of sending a copy of the contact to their e-mail address. At the time of sending the message, the following data is also stored:
Furthermore, contact via the provided e-mail address is possible. In this case, the user’s personal data transmitted by e-mail will be stored.
In this context, there is no disclosure of the data to third parties. The data is used exclusively for processing the conversation.
The legal basis for the processing of the data with the consent of the user is Art. 6 (1) (a) GDPR.
The legal basis for the processing of the data transmitted in the course of sending an e-mail is a legitimate interest pursuant to Art. 6 (1) (f) GDPR. If the e-mail contact aims to conclude a contract, the additional legal basis for the processing is Art. 6 (1) (b) GDPR.
The processing of the personal data from the input mask serves the controller solely for processing the contact. In the case of contact via e-mail, the required legitimate interest in the processing of the data also lies therein.
The other personal data processed during the sending process serves to prevent misuse of the contact form and to ensure the security of our information technology systems.
The conversations are, in addition to the mailboxes of recipients, secured on backup storage media of the controller. Due to legal storage requirements, the conversation is stored for at least 10 years.
The user has the possibility at any time to revoke their consent to the processing of the personal data. If the user contacts us by e-mail, they may object to the storage of their personal data at any time. In such a case, the conversation cannot continue. Deletion of the personal data stored in the course of making contact cannot be guaranteed under point 4 of this regulation.
We include external services or content on our website. This is done on the basis of our legitimate interests in the analysis, optimisation and economic operation of our online offer within the meaning of Art. 6 (1) (f) GDPR.
When using such a service or displaying third-party content, communication data such as date, time and IP address can be exchanged between the user and the respective provider for technical reasons. Specifically, the user’s IP address required to display content in the browser.
For more information on the purpose and scope of the data collection and its processing by the plug-in provider, please refer to the privacy policies of these providers shown below. You will also find further information about your rights and settings options for the protection of your privacy there.
Addresses of the respective plug-in providers and URL with their privacy policies:
Google is certified under the Privacy Shield Agreement, which provides a guarantee to comply with European data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).
Google will use this information on our behalf to evaluate the use of our online offer by users, to compile reports on the activities within this online offer and to provide us with further services related to the use of this online offer and the internet usage. In this case, pseudonymous usage profiles of the users may be created from the processed data.
We only use Google Analytics with IP anonymisation activated. This means that the IP address of the users will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there.
The IP address submitted by the user’s browser will not be merged with other data provided by Google. Users can prevent the storage of cookies by setting their browser software accordingly; Users may also prevent the collection by Google of the data generated by the cookie and related to their use of the online offer and the processing of such data by Google by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de.
Users’ personal data will be deleted or anonymised after 14 months.
You can deactivate tracking via Google Analytics via this button: Deactivate Google Analytics - Tracking
We maintain online presence within social networks and platforms such as Facebook, Twitter Linkedin and Xing in order to communicate with customers, prospective customers and users active there and to inform them about our services. When visiting the respective networks and platforms, the terms and conditions and the data processing guidelines of the respective operators apply.
If your personal data is processed, you are a data subject pursuant to GDPR, and you have the following rights over against the controller:
You may request the controller to confirm if personal data concerning you is processed by us.
If such processing occurs, you can request information from the controller about the following:
You have the right to request information about whether your personal data relates to a third country or an international organisation. In this connection, you can request the appropriate guarantees in accordance with Art. 46 GDPR (e.g. approval by the supervisory authority) in connection with the transfer of data.
You have a right to correction and/or completion over against the controller, if the personal data processed about you is incorrect or incomplete. The controller must make the correction without delay.
You may request the restriction of the processing of your personal data under the following conditions:
If the processing of personal data concerning you has been restricted, this data may only be used with your consent or for the purpose of asserting, exercising or defending legal claims or protecting the rights of another natural or legal person or for reasons of important public interest of the Union or a Member State.
If the processing has been restricted in accordance with the above conditions, the controller will inform you before the restriction is lifted.
You may require the controller to delete/anonymise your personal data without delay, and the controller is required to delete that data immediately if one of the following applies:
If the controller has made the personal data concerning you public and is obligated to delete it pursuant to Art. 17 (1) GDPR, it shall take appropriate measures, including technical means, to inform other data controllers who process the personal data that you as the data subject request the deletion of all links to, copies or replications of this personal data.
The right to deletion does not apply if the processing is necessary:
If you have the right of correction, deletion or restriction of processing over against the controller, the controller is obliged to notify all recipients to whom your personal data has been disclosed of this correction or deletion of the data or restriction of processing, unless this proves to be impossible or involves a disproportionate effort.
You have a right over against the controller to be informed about these recipients.
You have the right to receive personally identifiable data you provide to the controller in a structured, common and machine-readable format. In addition, you have the right to transfer this data to another controller without hindrance by the former controller to whom you have provided the personal data, provided that:
In exercising this right, you also have the right to require that your personal data relating to you is transmitted directly from one controller to another controller insofar as this is technically feasible. Freedoms and rights of other persons may not be affected.
The right to data portability does not apply to the processing of personal data necessary for the performance of a task in the public interest or in the exercise of official authority delegated to the controller.
You have the right at any time, for reasons that arise from your particular situation, to object to the processing of your personal data, which occurs pursuant to Art. 6 (1) (e) or (f) GDPR.
The controller will no longer process the personal data concerning you unless it can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or the processing is for the purpose of enforcing, exercising or defending legal claims.
If the personal data relating to you is processed in order to operate direct marketing, you have the right to object at any time to the processing of your personal data for the purposes of such marketing.
If you object to processing for direct marketing purposes, your personal data will no longer be processed for these purposes.
You have the right to revoke your data-protection consent declaration at any time. The revocation of consent does not affect the legality of the processing carried out on the basis of the consent until the revocation.
You have the right not to be subjected to a decision based solely on automated processing that will have legal effect or affect you in a similar manner. This does not apply if the decision:
However, these decisions must not be based on special categories of personal data under Art. 9 (1) GDPR, unless Art. 9 (2) (a) or (g) applies and reasonable measures have been taken to protect the rights and freedoms and your legitimate interests.
With regard to the cases referred to in (a) and (b), the controller shall take appropriate measures to uphold the rights and freedoms as well as your legitimate interests, including at least the right to obtain the intervention of a person at the controller, the right to express your own position, and the right to challenge the decision.
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, place of work or place of alleged infringement, if you believe that the processing of the personal data concerning you violates the GDPR.
The supervisory authority to which the complaint has been submitted shall inform the complainant of the status and results of the complaint, including the possibility of a judicial remedy pursuant to Article 78 of the GDPR.
As of: 12 November 2018